We will give you a year of free support on the product.  We refuse to allow our customers to experience difficulties with our products, or to feel disappointed with their features or performance.  If any problems are experienced, free support will continue until you are satisfied - not that we expect that situation to arise.

After one year, a small fee will be charged on upgrades - and we are always releasing new versions.

If you experience any difficulty with our software, please send an e-mail to support@iLearnInteractive.com  or contact us by telephone:

1. In the United States and Canada, please call 206 842 8721 [USA Pacific time]
2. Elsewhere, please call +61 3 5989 7285 [Australia EAST].

XP Problems
Dongle or network license manager problems
Installation problems
The system is taking a long time to install

XP Problems:

If you have experienced installation problems on Windows XP, please click on this link: www.iLearnInteractive.com/XP.  The dongle drivers in the older versions of our product did not install correctly on XP.  A simple download will correct this.

Dongle, network or installation problems:

If you are experiencing any difficulty with installation, registration, the "dongle", or the network License Manager, please visit www.iLearnInteractive.com/HASP.

Is the system taking a long time to install?

Every once in a while it appears to take a long time to install our product on a hard drive.  While it should take just 5-10 minutes, it can take an hour or more.

Just recently someone gave me a clue as to what could cause this to happen. If you have a virus checker, it can check every file individually which can cause the installation to take a very long time.

There are two solutions:

1. The first option is to temporarily disable the virus checker.

2. The second option, which I have found to work (but don't exactly understand why), is to copy the files from the CD via Windows instead of using the installer. Here is how you do it:

a: Re-start the installation process (cancel the installation if it is in progress), and un-check the box "Copy training resources to hard drive (approx. 550 MB)".

b: Go through the entire installation process. It will be very fast as it is not copying the resources.

c: Once the installation is complete the customer needs to copy the files manually from the CD.

I: Open Explorer (right-click on Start and select Explore) and find the CD in the list of drives. There is a directory called iLearnInteractive on the CD. Open that directory, select the directory called "Resources", and press Ctrl-C (to copy it to the clipboard).

II: Then navigate to the hard drive where iLearnInteractive is installed (it can be installed anywhere, but most people install it in the same place as the software). Find the directory Program Files, and open the subdirectory iLearnInteractive.

III: Now press Ctrl-V (paste) to copy the Resources directory to the hard drive. If they have previously started the installation, the directory may already be there. Just say 'Yes' any time Windows asks to overwrite a file (even if it is read-only).

It should copy much more quickly, and afterwards iLearnInteractive will work in the same way as it would have originally.